Every change worth telling you about, month by month, with the name of whoever made it.
22 SEPTEMBER
Every site we look after now carries a chat window, so a visitor with a question can ask it there and then instead of hunting for a phone number. It answers the common ones on its own and passes the rest to us.
by Gaurav
21 SEPTEMBER
The What's included page used to be a list you scrolled past. It now walks through the eight layers of a website in order, from what a visitor sees first to the monitoring nobody sees at all, so you can tell exactly what the monthly fee covers.
by Steve
21 SEPTEMBER
New name, new address at firstfold.io. The first fold is the part of a website you see before you scroll: the bit that has to earn the rest. It seemed a reasonable thing to be named after.
by Steve
21 SEPTEMBER
Adding a chat window meant the privacy policy was no longer the whole truth, so we rewrote it: what the chat keeps, who holds it, and how to have a conversation deleted. Your chats are never used to train AI models.
by Steve
18 SEPTEMBER
Share images and photographs are now served in modern formats and sized to the screen asking for them. The heaviest pages lost most of their weight, which shows up most on a patchy connection.
by Gaurav
27 AUGUST
We stopped holding customer domains on our own account. Every domain is registered in your name, in your own registrar account, so if you ever leave it goes with you and there is nothing to ask us for.
by Steve
12 AUGUST
Each month's invoice now arrives with a short plain-English note of what we actually did: what we updated, what we watched, and anything we fixed before you noticed.
by Gaurav
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